What Information We Hold and Why
When you open an account, we collect the details you provide during registration — your name, mobile number, and email address. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference and wallet identifier so we can verify the
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payment and link it correctly to your account. We do not store your full bKash PIN or Nagad security code — those stay on your device and with your wallet provider. We also collect device identifiers, browser type, and session data to keep your account secure
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and to detect unusual login activity. If you contact our support team, we keep a record of that conversation to help with any follow-up. All personal data is held on encrypted servers. We do not sell your data to third parties. Where we share data —
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for example, with payment processors to complete a Rocket transfer — we share only what is strictly required to complete that transaction. Your data is retained for as long as your account remains active and for the period required by applicable regulations in eligible regions. You
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may request a copy of your data or ask us to delete it at any time by contacting support.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.